If you would like a refund all returns require preauthorization which can be obtained by calling 1-800-646-7782 or by emailing firstname.lastname@example.org. NOTE: Ebook+ or Textbook+ products may not be returned if you have redeemed the product key. Only new, unused products will be eligible for return, shrink-wrap must be in an “unopened” condition. New products must be returned within 14 days of receiving the product. NOTE: Physical products are subjected to a $5 restocking fee and your shipping cost will not be refunded.
If your textbook was returned to our warehouse due to an invalid shipping address it is the customers responsibility to contact us and pay for the additional shipping fees to have the textbook reshipped.